Customer Testimonials
Rick Sulyma was an extremely helpful salesman. He has a great personality, friendly and more importantly listens to your wants and needs. This is our 14th Cadillac and we have dealt with many salespeople over the years. He was very helpful and answered all our questions. I would highly recommend Rick he got us a great deal and a beautiful car. Love our new 2024 Premium Luxury XT5.
Up front pricing, clear presentation of the cars features and benefits. Not pushy and very patient.
Mr. Lawrence was the nicest salesman , I ever met . I highly recommend him. He is such a kind hearted , man & he really went the extra , mile for us. I would buy a car from him , again in a heartbeat . Met his bosses , too & Jose . They are extremely , nice , and professional . It starts at the top . This place rocks !!!
Richard Green was very helpful with me and he’s willing to answer any questions I might have after leaving the dealer. I liked that.
Went to purchase a used car and was unable to come to a agreement on payment. Left without vehicle..Next day being a Sunday (dealership closed)the general manager called me at home to discuss more options. Very admirable. Good customer service. We'll see what transpires!
My wife and I stopped at the dealership to see what was available with the XT-4 model. They didn’t have any in stock but said that should have one come in soon. We sat down and negotiated back and forth as usually done. We finally came to an agreement with the help of the manager who was a great help. Within two weeks the car came in and now we are enjoying out new vehicle.
Had great service visit while vacationing last week from VA that we didn't expect. We first called the other Massey Cadillac store, but they couldn't check our vehicle until 7/30/2022. The gentleman suggested we call the South Orlando store. They told us to bring the Cadillac in on Friday morning. The vehicle was ready early Friday afternoon to our surprise. A fantastic customer experience. Thank you.
Harold in sales was EXTREMELY helpful. No pressure type sale. He was very upfront about the vehicle. Should I ever have the money for a Caddy, I'll return
I elect to bring my vehicle to Massey South because I've noticed the difference in service than anywhere else. They stop to listen my concerns and then address it with with the genuine intention to fix whatever my concern is. Matt my service guy understands my tight schedule and always try to get me in and out fast. I like to be treated as if I am their only customer but I know I'm not and they do exactly that. I appreciate a grade A service. Thank you!
I love Cadillac South Orlando and the team there, Michael Angelo is our favorite sales man ever! This is the second car we take it from Michael Angelo at Cadillac South and that’s because he’s amazing and really makes the experience very special every time. I truly do business with Cadillac because of people like him and of course because you have a good product but the people you have what makes Cadillac South very special. Michael did an amazing job this time and was able to find me the best car plus he was super helpful with ...
This is how buying a car should work! Great service and follow up, Drew and team went above and beyond to ensure we taken care of and happy with the new car.
It's a breath of fresh air to go here and receive the same level of quality service at every visit! Thankful I purchased my car from here and take it in for service.
Always A Great Experience!!! . . Explained the problem on a Tuesday, part was ordered & Service was completed by that Friday & was out of there in less than 3 hours. Thank You!!
My car was in for service to replace a bad torque converter. Matt was my service tech and he was fantastic! Very personable, and took care of his customer.. we’ve been Cadillac owners for 12 years (3 cars), and wouldn’t consider changing to another make simply because Of the service you receive from their service dept.
I have been a customer at Massey Cadillac South for two years, the service I received there is great, fast and efficient. My recent visit was for a oil change and general vehicle checkup. Discovered I needed service on my Fuel Injection System and Throttle Body System. Service was performed on these systems, and my Cadillac is running great.
Ive gone to them since 3 years and never ever had a bad experience ! friendly & professional staff. The loaner service is always a swift. Very easy to get appointments flexible to your timings.
We came to Florida last year. Our Cadillac was bought in Michigan. This dealership has went far beyond our expectations. They have been amazing during our last 2 visits. I would highly recommend them. And they will be our dealership from here on!
Honest, fair and respectful treatment by a very friendly staff. At no time did I feel pressured or baffled by numbers, as is so often the case at dealerships. An excellent sales experience overall. Their service department is also professional and friendly, and obtaining a loaner was not a problem I highly recommend this dealership.
Awesome service, courteous staff, always on time, and ALWAYS, have had a courtesy vehicle. Those w/o one need to plan in advance by scheduling their services. That is all.
Excellent customer service from the beginning to end. No pressured sales and sales rep Brad was fantastic. Will definitely be back for another Cadillac when our leases are due.
Purchased my 4th Cadillac Escalade, the second from this dealership. Michaelanglo was a pleasure to work with, purchased the vehicle by text and email and he even delivered to my house which is over an hour away from the dealership. Great service! Dr B
Mike gives excellent customer service and he’s always on time. Highly recommend this Dealership & Mike! Thank you so much! I really appreciate your attention to details.
My Service Advisor Mike Pelfry was great, appreciated him taking the time to explain my car issues! It’s especially nice having your car washed. It was a nice touch while waiting for my car to have a coffee and snack! The washroom was immaculate!!
Great service and response time....I had never used roadside service before but the tech was great and extremely timely response. I highly recommend them. Linda
The best in the business. They serviced my 2009 escalade and I don't trust anyone but Masseys. They go above & beyond our expectations. Thanks guys
Every time I bring my car there Jacob goes above and beyond to make sure my experience is good. Thank you and keep up the good work.
This dealership goes out of its way to ensure that you are satisfied. Jake Luckeydoo makes sure you are kept apprised of their progress and goes out of his way to make your experience as pleasant as as a service appointment can be. I would recommend this dealership to all Caddy owners for their service needs. My next purchase will certainly be with them.
Matt from the service department was a pleasure to talk to. Everything was done in the time frame given, there were no surprises or pressure to buy anything not needed. I was 100% satisfied with the work and people in the service department. Even though I did not buy my car from Massey I was treated very well and with great respect. I would highly recommend Massey Cadillac South for service
We stopped by for a simple oil change and some minor issues. The level of customer service from Mr. Matt Pelphrey was excellent. We will continue to take our Xts Platinum for any repairs with you from now on. Thank you ! Sincerely, Juan Carlos Barrero
Brought my car in for service when the sunshade woudln't retract. Matt knew right away what the problem was, and informed me that it would take a day to repair. He offered me a loaner vehicle and stated that his team wanted to take their time making the repair in order to get it right. I was deeply impressed by the commitment to excellence and professionalism. Thank you again Matt and the team at Massey Orlando South DM
We have been Masey South clients for over five years and have had nothing but exceptional service. Our current service provider is Doug and he always goes above and beyond our expectations when taking care of our service needs. We have to say the whole service department is a quality team and we love dealing with them.
I went Massey Cadillac in south Orlando, FL. I was hoping to just get a reset done to my Cadillac Cue. I was told by first rep that resets can not be done and that if I am out of warranty this can cost $1300. I was very disappointed at this news. I quickly remembered that I had pay for extended warranty when I purchased my Cadillac thru Carmax. I told that rep this but he just told me to call Carmax and confirm that the part was covered. I was getting ready to leave the dealership that is when Doug ...
Needed linkage replaced in gear shift but the parts had to be ordered, thus my car had to be kept overnight. Doug would give me a call the following day when ready for pickup. He called me 1st thing the next morning saying he got the parts in late in the afternoon & the mechanic stayed to do the work. So instead of another day without my car I went right up and got my car. I so appreciated Doug going the extra mile!
Very professional staff always looking for way to improve their service. They will not release your car until the service representative feel that service provide was 100% satisfactory
I've been doing business with this dealership for about 5 years. It all started when a salesman there named Michelangelo Copeland was recommended to me. He's smart, personable, has a good sense of humor, and, most importantly, delivers the goods. He's low keyed, not pushy and takes time to get to know his customers enough to make recommendations that fit. We enjoy out visits with him. Tie Michelangelo with Mike Chernow, the service manager and his crew of very good technicians and you have a winning combination. We're on our 3rd Cadillac in the short time we'...
New In area, First visit....towed in....needed new battery. Matthew in Service very helpful. Very nice Dealership. Great customer waiting area. We'll be back!
Jake Luckeydoo is a great person and very helpful, also the service is great, quick and exactly on time like he told me, thanks Jake
I have been getting my car serviced since 2004 and no complaint. Last visit had appointment and got in and out sooner than expected. Matt Pelphrey is great to work with. He is always pleasant and understands my needs and explains any service that needs to be done. Great job!
The reason I have leased my Cadillacs from this dealership is because of the service dept. I drive up for my appt and I am greeted by the service tech who uses my name without me telling him and gets my car serviced right away while I wait. That's how Cadillac owners should be treated!
We were leaving town in advance of Irma when a transmission alert popped up. We immediately drove to the service department with high hopes of a repair, but very concerned that they would be booked and not able to take care of the problem quickly. The service manager took immediate action to get the vehicle in for repair and within 2 hours we were back on the road. I cannot say enough good things about their courtesy and rapid response......with service like this we will rethink the dealer we use for future Cadillac purchases. Thanks for all the great work.
Doug and Mike are fantastic! Appointments are on time and I am back on the road in no time! Everything is as usual.....perfect! Thanks!
Matt is always willing to go above and beyond when it comes to customer service but sometimes the decisions above his pay grade will get in the way and slow things down...
My amazing husband surprised me for my birthday with the purchase of a new 2017 CTS-V! My little sister and I flew to Orlando to finalize the paperwork and take delivery. The facility was beautiful, the staff friendly and experienced. Michaelangelo especially extended every professional courtesy and we are very grateful to Massey Cadillac. We received messages on our 1748 mile drive home to make sure we did not experience any issues. Many thanks and we highly recommend them!!
Mike is one of the BEST Service Managers that I have had the pleasure of dealing with. Briana who answers the phone is a major asset to Massey. She is always very accommodating and gets the job done. She will go far with her personality and hopefully a few raises along the way.
Matt in Service was fantastic as always. You service department always treats us as "part of the family" and it brings us back any time we need anything. Please pass along our thanks for Matt and everyone in Service.
Douglas is as always awesome! Called with short notice of service, and he squeezed me know for the next day. Will always recommend. Thanks Doug.
The professionalism of Service, Sales, and staff makes Massey a five star organization. I've dealt with this dealership since 2005 and moved to Massey South with Mike the Service Manager. They have always take the time to check out my car prior to each trip, then check it when I return. They keep my car on the road and safe.
Mark with road service was excellent in every way! He is very professional and helps in any way he can. I think he is awesome!
The staff were very helpful and generous. They kept me informed about what was going on and even got me a loaner car fatherly quick.
The service department was very clean & friendly. They keep you updated ,on the status of your vehicle. Mr. Lucky was very knowledgeable about my vehicle. Any questions I ask he was able to answer them. Mr Lucky, gave excellent service.
I usually receive prompt and efficient service at this dealership. I also expect that when I have a scheduled appointment. At my last visit, however, I had an unexpected problem on a Sunday evening, so was unable to schedule service. When I brought my vehicle in on Monday morning, I experienced the same great level of service that I always do. Service is a bit pricey now that my warranty has expired, but I can't complain.
Great services. The advisor clear to explain the repair needs to completed in the car. Thank you. The waiting time was normal and the facilities amazing.
Jake my service advisor was great. He made me feel welcome and explained what was being done and kept me informed. My car was returned back to me looking like I had just purchased it. The young man that washed my car, Tyler walked me around my car to make sure I was happy with my clean car. Massey Cadillac south is awesome!
Excellent Total Service - Personnel & Capability. All employees were very helpful and courteous as always. The work was very timely and the results were thoroughly explained.
Specifically Matt and Doug! They both treat our drivers like VIPs every time we bring one of our Escalades in for service. Another quality we appreciate is their communication with us. When they have completed service on any of our Escalades they notify us immediately. We would like to thank Massey South for the client relationship you share with the Walt Disney Swan and Dolphin!
If you're looking for that "not so typical" buying experience, look no further! Robert and Eric made our experience stress free and fun. Our Salesman, Fritz Thomas, was very knowledgeable and explained all of the features on our new Cadillac Escalade. He was kind and extremely patient with all of our questions. He introduced us to members of the Service Department regarding our future maintenance schedules. Even the Business Manager, Gail, played a key role in making our purchase fun and exciting! The Detail Department went above and beyond in making sure my wife's Escalade was ...
It was a great experience. Wow! The service and the no pressure sales person. The honesty was exceptional. I plan to get a few more Cadillacs!
Every time I take my car to get serviced, Im always satisfied with my experience. Doug always takes care of me! There was a issue with my rear differential that I didn't notice and Doug caught it, ordered a new one and got me a free loaner. Thanks!
My car was towed to Massey after hours. When I called the next morning, I was told they might not be able to get to my car until the following day. As it turned out, my car was repaired and ready for pickup at approx. 2:00 p.m. I was thrilled for the speedy service. When I walked into the dealership even the paperwork was ready for my signature. Terrific and courteous service. Thank you.
CTS broke down at Disney, I'm from Tampa... so On Star would only tow it to the nearest Dealership. My extended warranty (protect my car) was garbage and stuck me with an $1800.00 bill... but the Service Manager Doug Smith fought them hard on my behalf. We lost, but I truly feel the Service team bent over backwards for me. Their courtesy loaner was an immaculate ATX, got me thinking I'll need another Caddy in the near future... I can't thank the guys enough. Only critique offering financing for bills over $1500.00 would be nice.
I like the way this dealer services, everything is ready, quickly and perfect ,special when I work with Mr.Douglas ,he is very nice guy for help,explaining clearly. I like this dealer ,and I did refer to my family andy friends.
Very professional, great service , always wait for my car and like that it is done quickly, love this place. Thank you for the great service.
Massey Cadillac is the best car dealership I have ever been to. Douglas Smith and Mike Chernow in service are incredible to work with and provide outstanding customer service. I would highly recommend this dealership for your next purchase. Christie
I had to utilize Roadside Assistance last Friday, and found it to be THE BEST !! It was coordinated by Jake at Massey and Nelson who came to the house and replaced my battery. I have never driven or had a Cadillac before, but have to say, these people were JUST WONDERFUL !!! Will never deal with another dealership. Thank You !!!
I called Matt and said I was going out of town and needed to get my car serviced right away. He got me in, all service performed quickly and my car was washed, vacuumed and ready for my trip!
While I don't understand the amount of time dealerships make people wait to purchase or lease a car, Danny M at Massy South made the day as comfortable as possible. He was friendly and has provided good follow up since I began my lease. I hope the serivce team does as well during my first schedule maintenance.
My experience with Massey Cadillac of South Tampa was by far the best service I have ever had. The salesman Michealangelo Copeland was the nicest man and so professional to work with. He was very patient and provided great details and knowledge of the vehicle.