"Like home"
I want to thank you very much for the professional manner in which you handled my recent Cadillac Roadside Assistance situation.
In addition, I appreciate that you had all the tire information needed to process my claim with the tire warranty company and faxed the paperwork to them. Further, my car was sparkling clean when returned; a service I also appreciated from my hometown dealer.
Thank you again for your assistance and turning a very hectic situation into a tolerable one.
Ira Z.
"Service & Courtesy"
On a recent trip to Florida
my driver?s side window would not go up. I discovered this while I was boarding
the Auto Train to Virginia.
I called Cadillac and the gentlemen there made contact with your Dealership for
me to have it fixed. I would put in contact with a gentleman by the name of
Mike Chernow.
The problem worsened when a 17 hour Auto Train run turned into a 24 hour trip.
I was supposed to arrive in Florida
at 9am and about noon, while still on the train Mike called me and asked if I
was still coming in and said not to worry that he would take care of me when I
got there.
When we finally arrived Mike & his staff treated me wife and me with the
Best Possible Service & Courtesy! I feel like he went beyond what was
required of him. He handled my situation and as a result I felt I had to
let you know.
Thank you for being the kind of dealership that makes me proud to continue to
be a Cadillac owner.
Raymond D.,Massey Cadillac
"Team Leader"
This is to commend your Wayne Anderson for the highly
professional and caring service he provided in an emergency situation last
week.
My wife and I were returning from Naples when we
were forced off the road by a lane-changing truck in Davenport. We were lucky in that we only
suffered damage to our passenger side tires, rims, and front fender. We get
nervous knowing how close we came to complete disaster.
Wayne took charge of all details of the work required to get us back on the
road, coordinated the paperwork with our insurance company, USAA, and led your
team of fine people to actually getting the job done; all the while keeping in
contact with us and building our confidence that we would get home safe and
sound in a timely manner.
Bill, we would ask that you convey our appreciation to all of your capable
people who worked on our car, with special recognition to Wayne Anderson the
team leader. He represents your company in Cadillac tradition....the best!
John R.,Massey Cadillac
"Thank You!"
Tony, as I told you on
the phone yesterday, my experience at the Massey collision center was A+++. I
had a truly horrible experience there about 3-4 years ago and brought my car in
to you this time on the recommendation of Mike Chernow (who I would be lost
without - he is WONDERFUL!). Michael was at all times highly professional, he
kept in contact with me regarding the status of my repairs, everything he said
would happen did happen and every time that he promised was carried through. It
was a wonderful experience, made more so by Michael's professionalism, his
courtesy, and his ability to carry through on his commitments to follow up and
make certain my car was ready on the date he originally quoted to me. It was a
pleasure working with Michael and I so appreciate his
kindness.
For obvious reasons I
hope I don't have to come back to the collision center, but at least now I have
total confidence that the collision center is well run, well organized and the
people there are truly terrific.
Please thank Michael
again for me.
Susan C
