"Sales Experience"

Your Sales staff is a great asset to Massey Cadillac. They are one of the reasons that I will definitely be back to purchase my next car as well as recommending Massey to anyone wanting an enjoyable luxury car buying experience.

Troy & DeAnna S.,

"Team Work"

It was the best service I've ever had in my years of being a Cadillac supporter. I want to thank everyone who assisted in the repair of my car and you for creating a dealership that actually works like a team!

Nancy S.,

"Thank you"

Thank you for being the kind of dealership that makes me proud to continue to be a Cadillac owner.

Raymond & Arlene D.,

"Appreciation"

I wanted to convey my deep appreciation for all that Massey Cadillac does to provide a very high level of customer satisfaction.

Richard M.,

"Customer oriented employees"

We have dealt with other Cadillac dealerships in the past, and the service we received at your dealership was outstanding. In the near future we are anticipating purchasing one of the Hybrid models and you can rest assured we will be in to your South Store location to do business. Thank you for providing such well trained and customer oriented employees at your dealership.

Barbara S.,

"Like home"

I want to thank you very much for the professional manner in which you handled my recent Cadillac Roadside Assistance situation.
In addition, I appreciate that you had all the tire information needed to process my claim with the tire warranty company and faxed the paperwork to them. Further, my car was sparkling clean when returned; a service I also appreciated from my hometown dealer.
Thank you again for your assistance and turning a very hectic situation into a tolerable one.

Ira Z.,

"Service & Courtesy"

On a recent trip to Florida my driver?s side window would not go up. I discovered this while I was boarding the Auto Train to Virginia. I called Cadillac and the gentlemen there made contact with your Dealership for me to have it fixed. I would put in contact with a gentleman by the name of Mike Chernow.

The problem worsened when a 17 hour Auto Train run turned into a 24 hour trip. I was supposed to arrive in Florida at 9am and about noon, while still on the train Mike called me and asked if I was still coming in and said not to worry that he would take care of me when I got there.

When we finally arrived Mike & his staff treated me wife and me with the Best Possible Service & Courtesy! I feel like he went beyond what was required of him. He handled my situation and as a result I felt I had to let you know.

Thank you for being the kind of dealership that makes me proud to continue to be a Cadillac owner.

Raymond D.,Massey Cadillac

"Team Leader"

 This is to commend your Wayne Anderson for the highly professional and caring service he provided in an emergency situation last week.

My wife and I were returning from Naples when we were forced off the road by a lane-changing truck in Davenport. We were lucky in that we only suffered damage to our passenger side tires, rims, and front fender. We get nervous knowing how close we came to complete disaster.

Wayne took charge of all details of the work required to get us back on the road, coordinated the paperwork with our insurance company, USAA, and led your team of fine people to actually getting the job done; all the while keeping in contact with us and building our confidence that we would get home safe and sound in a timely manner.

Bill, we would ask that you convey our appreciation to all of your capable people who worked on our car, with special recognition to Wayne Anderson the team leader. He represents your company in Cadillac tradition....the best!

John R.,Massey Cadillac

"Thank You!"

Tony, as I told you on the phone yesterday, my experience at the Massey collision center was A+++.  I had a truly horrible experience there about 3-4 years ago and brought my car in to you this time on the recommendation of Mike Chernow (who I would be lost without - he is WONDERFUL!).  Michael was at all times highly professional, he kept in contact with me regarding the status of my repairs, everything he said would happen did happen and every time that he promised was carried through.  It was a wonderful experience, made more so by Michael's professionalism, his courtesy, and his ability to carry through on his commitments to follow up and make certain my car was ready on the date he originally quoted to me.  It was a pleasure working with Michael and I so appreciate his kindness.

 

For obvious reasons I hope I don't have to come back to the collision center, but at least now I have total confidence that the collision center is well run, well organized and the people there are truly terrific.

 

Please thank Michael again for me.

 

Susan C,